• Inform us immediately of any medically-diagnosed allergy
• If your child has been prescribed an Epipen – ensure that 2 (TWO) in-date Epipen’s are provided – clearly labelled with your child’s name – to always be available to us for every session they attend. You agree to this provision being entirely your responsibility.
• Nuts
  • Do not bring snacks or nuts in to the nursery
  • Remember to check your child’s bag and pockets carefully before they attend
  • Do not bring in any medications or products containing peanut derivatives (e.g. Arachis)
•  Food allergies are taken extremely seriously. We have stringent measures to avoid cross-contamination in our allergy aware kitchen, and specific systems at mealtimes, to do everything possible but cannot guarantee to completely eliminate this risk.

• Is not tolerated by children or adults.
• Physical interactions including biting can be a part of normal development of all children.
• We will aim to manage all unwanted behaviours in a sensitive, context-dependent manner and work with families to support children on an individual level.
• Instances of extreme, or persistent, adverse behaviour may lead to exclusion from the setting in the interests of the safety of other children and/or staff. 

• We strongly encourage any comments or suggestions about how we may improve.
• Positive feedback is also very much appreciated – it is fantastic for staff morale to have their hard work recognised and is gratefully received
• In the event of a circumstance requiring escalation, the Key Person, Room Leader, or Manager will be happy to discuss this and attempt to resolve it with you.
• If you are unhappy with the outcome then this may be escalated to the senior company directors.
• If you remain unhappy with this outcome you may escalate your concern to Ofsted.

• You agree not to enter into private arrangements with Rookie’s staff for care of your children outside of the setting core provisions.
• Rookies strongly discourage staff from entering in to private childcare arrangements with families of children of the setting and will not be held liable for any activity (or resulting consequences in this regard).

• Our goal is a warm, happy and positive environment for all
• We expect our staff members to model this approach for children, parents and each other.
• Positive feedback and praise is given regularly to children
• Unwanted behaviours are re-directed sensitively
• We greatly value the collaborative approach with parents and are always open to feedback

• All staff are carefully screened at interview and also enhanced DBS checked at the point of employment.
• All enhanced DBS checks are regularly updated
• Staff undertake regular updates and training on safeguarding
• The premises is secured to our best ability.
• Any visitors will be authorised by the management team and signed in/out under supervision.
• A copy of our safeguarding policy is available on request

Our full Terms and Conditions can be found here.